Refund Policy

SAKALAMAI is committed to customer satisfaction. We want you to be completely happy with your purchase. This Refund Policy explains our refund process and terms.

1. Our Guarantee

1.1 30-Day Refund Window

All purchases from SAKALAMAI come with a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of your purchase date.

1.2 No Questions Asked

We don't require lengthy explanations. While we appreciate feedback, we respect your decision and will process refunds without interrogation.

1.3 What's Covered

Our 30-day guarantee applies to:

• ✅ Starter Bundle ($397)
• ✅ Professional Bundle ($597)
• ✅ White-Label/Reseller Bundle ($997)
• ✅ All individual tools ($57-$297)
• ✅ Any product purchased from SAKALAMAI

2. How to Request a Refund

Requesting a refund is simple and straightforward:

2.1 Sample Refund Request Email

3. Refund Processing

3.1 Processing Time

• Approval: Within 24-48 hours of your request
• Refund Issued: Within 5-7 business days after approval
• Bank Processing: Additional 3-5 business days (depending on your bank)

3.2 Refund Method

Refunds are processed back to your original payment method:

• Credit card → Refund to same card
• PayPal → Refund to same PayPal account
• Other payment methods → Refund to original source

3.3 Confirmation Email

Once your refund is processed, you'll receive:

1. Confirmation email from us
2. Confirmation from Gumroad
3. Your bank/card statement will reflect the refund

4. Special Circumstances

4.1 White-Label/Reseller Licenses

For white-label/reseller licenses, refunds are available with the following conditions:

• ✅ Full refund within 30 days if you haven't used it to serve clients
• ✅ Full refund if you haven't generated revenue from reselling
• ⚠️ Limited refund if you've already served clients or made sales (contact us to discuss)

4.2 Bundle Purchases

If you purchased a bundle:

• Refunds apply to the entire bundle
• We cannot refund individual items within a bundle
• 30-day guarantee applies to the whole bundle purchase

4.3 Multiple Purchases

If you made multiple separate purchases:

• Each purchase has its own 30-day window
• You can request refunds for some items and keep others
• Specify which orders you want refunded in your email

5. After Refund is Issued

5.1 Access to Products

Once a refund is processed:

• Your download links will be deactivated
• License keys will be invalidated
• Access to any member areas will be removed
• You should discontinue use of the products

5.2 Future Purchases

Receiving a refund does not prevent you from:

• ✅ Purchasing products again in the future
• ✅ Buying different products from our catalog
• ✅ Accessing free resources and blog content

6. Exceptions and Limitations

6.1 After 30 Days

Refunds are not available after the 30-day window except in cases of:

• Technical issues that we cannot resolve
• Product not as described (we'll fix or refund)
• Accidental duplicate purchases

6.2 Refund Abuse

We reserve the right to refuse refunds in cases of:

• Multiple refund requests (pattern of abuse)
• Violation of Terms of Service
• Evidence of fraudulent activity
• Requesting refund after extensive product use

6.3 Chargebacks

7. Technical Issues

7.1 If Products Don't Work

If you experience technical issues:

1. Contact Support First: Email tools@sakalamai.com with details
2. We'll Troubleshoot: We'll work with you to fix the issue
3. Can't Fix? We'll issue a full refund immediately

7.2 Product Not As Described

If the product doesn't match the description:

• Contact us within 30 days
• We'll either fix the discrepancy or issue a full refund
• Your choice: updated product or money back

8. Contact Information

9. Our Commitment

We believe in our products and want you to be completely satisfied. Our 30-day money-back guarantee means:

10. Questions?

If you have any questions about our refund policy or process, please don't hesitate to contact us:

• Email us at: tools@sakalamai.com
• Subject: "Refund Policy Question"
• We'll respond within 24-48 hours

Your satisfaction is our priority. We stand behind our products 100%.

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